Terms & Conditions for Reservation and Accommodation

General Provisions

These Terms & Conditions govern the reservation and accommodation services provided by Хижа Кукер, registered address: Zlatni Mostove, Vitosha, Sofia, Bulgaria (hereinafter referred to as "the Hotel").

By making a reservation, the guest confirms that they have read, understood, and accepted these Terms & Conditions in full.

Reservation Procedure

Reservations at Хижа Кукер can be made via the following channels:

• By phone
• By email
• Through the official website of the Hotel

A reservation is considered confirmed once the guest has received a written confirmation (via email or the booking system) and has made the required deposit payment.

Deposit and Payment

Upon confirmation of the reservation, the guest is required to pay a deposit of 50% of the total accommodation cost within 3 (three) calendar days. Failure to pay the deposit within the specified period may result in automatic cancellation of the reservation.

All payments are made in euro (EUR) and include VAT in accordance with the applicable legislation of the Republic of Bulgaria.

Cancellation Policy

• Cancellation 7 or more days before the check-in date: The guest is entitled to a full refund of the deposit paid.
• Cancellation less than 7 days before the check-in date: The deposit is non-refundable.
• No-show: In the event of a no-show without prior cancellation, no refund will be issued.

Check-In and Check-Out

• Check-in: after 15:00
• Check-out: by 12:00 (noon)

Early check-in or late check-out may be available upon request, subject to availability and may incur additional charges.

Force Majeure

The Hotel shall not be held liable for failure to perform its obligations under these Terms & Conditions if such failure results from force majeure events, including but not limited to: natural disasters, pandemics, government restrictions, wars, strikes, or other circumstances beyond the reasonable control of the Hotel.

Applicable Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of Bulgaria. Any disputes arising from or in connection with these Terms & Conditions shall be resolved by the competent Bulgarian courts.

Chat Assistant (AI)

The website and messaging channels of Хижа Кукер may offer a chat assistant that answers automatically using artificial intelligence (AI). Its answers are for information only, are generated automatically and may contain errors. They are not a binding offer and do not form part of the contract: a reservation is concluded only as described in these Terms & Conditions, at the price and on the terms stated in the booking confirmation, which prevail over anything the assistant said. You may ask to talk to a member of the Hotel’s staff at any time.